Repair shops
Every repair tracked from drop-off to pickup.
Sign digital agreements at intake, track each job through the bench, attach parts to the ticket, and text customers when it’s ready — inside the same POS you sell from.
Repair #R-0318
Jordan P. · checked in Tuesday
In progress
Nintendo Switch (OLED)
Joy-Con drift, both sides
$64.00
Checked in
Agreement signed · 3 job photos
Diagnosed
Estimate approved
Parts ordered
2× analog stick modules
Now
Ready for pickup
Customer notified by text
Text sent to Jordan
“Your parts are on the way.”
The repair board
Know where every device is without asking the bench.
Each ticket carries its own timeline, estimate, status, and service history — so anyone at the counter can answer “is it ready?” in seconds.
How a repair moves
From the counter to the bench and back.
Four steps, one ticket, and a full history when the device comes back next year.
1
Check it in
Capture the device, the issue, and a digital signature on your repair terms, plus job photos of its condition and everything dropped off with it.
2
Diagnose and quote
Build a billing estimate and get the customer’s approval before work starts.
3
Fix it
Attach parts to the ticket so costs and parts inventory stay accurate.
4
Hand it back
Text the customer, take payment at the register, and save the service history.
GameSnap Repairs
Text message
Hi Jordan, parts for your Switch repair (R-0318) have arrived. We’ll text you when it’s ready.
Good news! Your Nintendo Switch is ready for pickup. Total due: $64.00.
Awesome, I’ll swing by tonight.
Fewer “is it done yet?” calls
Customers see the status on their own.
Automated text updates and a self-service status portal keep customers informed without tying up your phone line.
FAQ
Questions repair shops ask us
Want to see repairs on a real ticket? Book a demo and we’ll walk you through one.
