Privacy Policy
How GameSnap collects, uses, and protects information when you visit our website or use GameSnapPOS.
Last updated: September 29, 2026
The short version: we collect what we need to run GameSnapPOS and support your store, we never sell personal information, and your store’s data belongs to you.
1. Who we are
GameSnapPOS is a cloud-based point-of-sale and retail management platform operated by GameSnap (“GameSnap,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or use the GameSnapPOS software and related services (the “Service”).
This policy works alongside our Terms of Service. By using our website or the Service, you acknowledge the practices described here.
2. Information we collect
We collect information in three ways:
Information you give us: your name, business name, email address, phone number, store address, and anything you share when you book a demo, send us a message, complete the Migration Planner, or sign up for an account.
Information created when you use the Service: account and staff user details, store settings, inventory, sales, trade-ins, repairs, purchase orders, and the customer records you choose to add.
Information collected automatically: device and browser type, IP address, pages viewed, referring pages, and similar usage data collected through cookies and comparable technologies.
Information from partners: details from payment processors, ecommerce platforms such as Shopify, and other integrations you connect to your account.
Card payments are handled by our payment processing partners. GameSnap does not store full card numbers on our servers.
3. Your customers’ information
Stores that use GameSnapPOS may add information about their own customers, such as names, contact details, store credit and reward balances, wishlists, repair tickets, and purchase history. For this information, the store decides what is collected and how it is used, and GameSnap processes it on the store’s behalf to provide the Service.
If you are a customer of a store that uses GameSnapPOS and have questions about your information, please contact that store directly. We will help the store respond to your request where required.
4. How we use information
Provide the Service: run checkout, trade-ins, inventory, rewards, repairs, ecommerce sync, and reporting.
Support your store: onboarding, data migration, troubleshooting, and responding to your messages.
Communicate with you: account notices, billing, security alerts, and product updates. Marketing emails are optional and you can unsubscribe at any time.
Improve and protect GameSnapPOS: understand how features are used, fix problems, and prevent fraud or abuse.
Meet legal obligations: comply with applicable laws, tax, and payment industry requirements.
5. How we share information
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share information only as needed to run the Service:
Service providers: trusted vendors for hosting, payment processing, text and email messaging, customer support, and analytics, who may use the information only to provide services to us.
Integrations you turn on: for example, syncing inventory and orders with Shopify or online marketplaces.
Legal and safety reasons: when required by law, or to protect the rights, safety, and security of GameSnap, our customers, or others.
Business changes: as part of a merger, acquisition, or sale of assets, subject to this policy.
With your permission: any other time you ask us to or agree to it.
6. Cookies and analytics
Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. You can block or delete cookies through your browser settings. Some parts of the site may not work as expected if cookies are disabled.
7. How we protect information
We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest, role-based access for staff accounts, and monitoring of our systems. No method of transmission or storage is completely secure, but we work to protect your information and will notify you of a security incident as required by law.
8. How long we keep information
We keep information for as long as your account is active and as needed to provide the Service. After an account is closed, you can request an export of your store’s data, and we delete or anonymize remaining information within a reasonable period unless we need to keep it for legal, tax, accounting, or dispute-resolution purposes.
9. Your choices and rights
Depending on where you live, you may have the right to:
Access the personal information we hold about you
Correct information that is inaccurate or incomplete
Delete your personal information
Receive a copy of your information in a portable format
Opt out of marketing communications at any time
To make a request, email us at hello@gamesnap.io. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.
10. Children’s privacy
GameSnapPOS is a business tool and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Where information is stored
GameSnap is based in the United States, and information is processed and stored in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above, and for significant changes we will notify account owners by email or in the Service.
13. Contact us
Questions about this policy or your information? Email us at hello@gamesnap.io or reach out through our Contact page.
