Terms of Service
The agreement that covers your use of GameSnap POS and our related services.
Last updated: March 11th, 2026
These Terms of Service (“Terms”) govern access to and use of the GameSnap POS software platform and related services (the “Service”) operated by GameSnap (“GameSnap,” “we,” “us,” or “our”).
By creating an account, accessing, or using the Service, you (“Customer,” “User,” or “you”) agree to be bound by these Terms.
If you do not agree to these Terms, you may not use the Service.
1. Description of the Service
GameSnap provides a cloud-based point-of-sale and retail management platform designed for retail businesses. The Service may include features such as:
Inventory management
Integrated product catalogs
Trade-in and buyback functionality
Payment processing integrations
Ecommerce integrations
Reporting and analytics
Messaging and notification tools
Hardware integrations
Integrations with third-party services.
GameSnap may modify, improve, or discontinue features of the Service at any time.
2. Account Registration and Responsibilities
Customers are responsible for:
Maintaining the confidentiality of their login credentials
Ensuring that all authorized users comply with these Terms
All activity occurring under their account.
Customers must provide accurate and up-to-date information when registering for the Service.
GameSnap is not responsible for unauthorized account access resulting from failure to safeguard credentials.
3. Subscription Plans and Billing
3.1 Subscription Fees
GameSnap is offered on a subscription basis. Customers agree to pay all fees associated with their selected subscription plan.
Fees may include:
Recurring subscription fees
Optional add-ons or modules
Usage-based charges or overages
Payment processing fees where applicable.
All fees are exclusive of applicable taxes unless otherwise stated.
3.2 Billing Authorization
Customers authorize GameSnap to charge the payment method on file for all applicable fees.
Failure to maintain a valid payment method may result in suspension or termination of the Service.
3.3 Refund Policy
Except where required by applicable law, all subscription fees are non-refundable.
If GameSnap elects to provide refunds related to:
Subscription downgrades
Billing corrections
Promotional adjustments
Service credits
such refunds will generally be issued as account credit applied to the Customer’s GameSnap account, rather than cash refunds.
Account credits may be used toward future subscription charges.
3.4 Pricing Changes and Grandfathered Pricing
GameSnap may modify subscription pricing from time to time.
Customers with an active subscription at the time of a pricing change may retain their existing pricing (“Grandfathered Pricing”) provided that:
The subscription remains active, and
The Customer does not upgrade, downgrade, or otherwise modify the subscription plan.
If the plan is changed or canceled and later reactivated, the Customer may become subject to the current pricing in effect.
Grandfathered pricing does not apply to limited-time promotional pricing, including introductory discounts or promotional campaigns.
4. Payment Processing
4.1 Integrated Payment Processing
GameSnap may provide integrated payment processing through approved merchant service providers.
If a Customer opens a merchant account through GameSnap or its integrated partners, that merchant account must be used for transactions processed through the GameSnap POS system.
Customers may not route transactions through external processors while using a GameSnap-integrated merchant account.
4.2 Merchant Program Compliance
Customers participating in GameSnap’s merchant account program agree to comply with all requirements established by:
First Data / Fiserv / CardConnect
Acquiring banks
Applicable card networks (Visa, Mastercard, American Express, Discover).
Customers must comply with all applicable payment industry regulations including PCI DSS requirements.
GameSnap does not control underwriting decisions, reserves, or other actions taken by payment processors.
5. Chargebacks and Payment Disputes
Customers are solely responsible for transactions processed through their merchant account, including chargebacks and payment disputes.
All actions related to disputes must comply with the applicable rules of the merchant account program, including requirements imposed by:
First Data / CardConnect
The acquiring bank
Card network rules.
GameSnap is not responsible for:
Fraudulent transactions
Chargebacks
Dispute outcomes
Processor-imposed penalties.
6. Integrated Product Catalogs and Third-Party Data
The Service may include product catalogs or data obtained from third-party sources.
GameSnap does not guarantee the accuracy or completeness of such data.
6.1 PriceCharting API Requirement
Certain catalog functionality relies on the PriceCharting API.
By enabling PriceCharting features, Customers represent and warrant that they maintain an active PriceCharting Legendary Plan or other required API license.
GameSnap does not verify or enforce PriceCharting subscription status and assumes no responsibility for ensuring compliance with PriceCharting licensing requirements.
Customers are solely responsible for compliance with third-party data licensing obligations.
7. Messaging and Communications Compliance
GameSnap may provide tools enabling Customers to send SMS messages, emails, or other communications to their customers.
These services may utilize third-party providers such as Twilio.
Customers are solely responsible for ensuring compliance with all applicable messaging laws including:
Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
FCC regulations
Applicable telecommunications and privacy laws.
Customers must obtain appropriate consent from recipients before sending automated communications.
Customers must comply with the terms and acceptable use policies of messaging providers including Twilio.
GameSnap is not responsible for compliance violations related to messaging activities.
8. Customer Compliance Responsibilities
Customers represent and warrant that their use of the Service complies with all applicable laws and third-party agreements, including those related to:
Payment processing
Messaging communications
Data licensing
Consumer protection regulations.
Customers are solely responsible for ensuring compliance with such obligations.
9. Inventory Data Integrity Disclaimer
Inventory counts, stock levels, and product data within the Service depend on data entered by Customers or transmitted through integrations.
GameSnap does not guarantee that inventory data will be free from discrepancies.
Inventory discrepancies may occur due to:
Incorrect data entry
Synchronization delays
Third-party integration errors
User actions
System updates or interruptions.
Customers are responsible for periodically verifying the accuracy of their inventory records.
GameSnap shall not be liable for losses arising from inventory discrepancies or pricing errors.
10. Inventory and Pricing Data Disclaimer
Suggested pricing, catalog information, and valuation data provided by the Service are informational only.
GameSnap does not guarantee the accuracy or timeliness of such data.
Customers are responsible for determining their own:
Retail pricing
Trade-in values
Purchasing decisions.
11. Platform Usage Limits
GameSnap may impose reasonable usage limits to ensure system stability.
This may include restrictions on:
API requests
Catalog queries
Messaging volumes
Automated data activity.
GameSnap may implement rate limits or safeguards to maintain platform reliability.
12. Anti-Circumvention
Customers may not circumvent platform safeguards, payment processing integrations, or usage controls in order to avoid applicable fees or restrictions.
Violation of this provision may result in suspension or termination of the account.
13. Hardware Compatibility
GameSnap may integrate with third-party hardware devices including:
Receipt printers
Barcode scanners
Payment terminals
Tablets or mobile devices.
GameSnap does not guarantee compatibility with all hardware configurations.
Customers are responsible for ensuring hardware compatibility with the Service.
14. Service Availability
GameSnap strives to maintain reliable availability but does not guarantee uninterrupted service.
Service interruptions may occur due to maintenance, technical issues, or third-party outages.
GameSnap is not liable for losses resulting from temporary service interruptions.
15. Operational Reliance and Business Continuity
The Service is intended to assist retail operations but should not be relied upon as the sole system for critical business records.
Customers are responsible for maintaining reasonable business continuity practices.
GameSnap shall not be liable for losses resulting from:
Service outages
Internet connectivity issues
Hardware failures
Third-party service disruptions.
16. Confidentiality
Each party agrees to protect confidential information disclosed by the other party.
Confidential information includes proprietary software functionality, internal processes, non-public pricing data, and customer transaction information.
Neither party shall disclose such information without consent.
17. Data Ownership and Backups
Customers retain ownership of the data they enter into the Service.
Customers grant GameSnap a limited license to process and store such data as necessary to operate the Service.
Customers are responsible for maintaining independent backups of critical business records.
18. Account Suspension and Termination
GameSnap may suspend or terminate accounts for reasons including:
Non-payment
Violation of these Terms
Fraudulent or illegal activity
Violation of payment processor rules.
Immediate suspension may occur where necessary to mitigate risk.
19. Data Export and Account Closure
Customers may request a data export within 30 days following account termination.
GameSnap will make reasonable efforts to provide data exports in a commonly used format.
After this period, GameSnap may permanently delete stored data.
GameSnap is not responsible for maintaining long-term archives following account closure.
20. Intellectual Property
The Service, including software, user interface, and system architecture, is the intellectual property of GameSnap.
Customers may not:
Reverse engineer the Service
Reproduce platform functionality
Build competing services based on the platform.
21. Restrictions on Data Export Use
Exported data may only be used for the operation of the Customer’s own business.
Customers may not use exported data to recreate or replicate the functionality of the Service or build competing software.
22. Publicity
GameSnap may identify Customer as a user of the Service and may use Customer’s business name and logo in marketing materials, unless Customer requests otherwise.
23. Defamation and Harmful Conduct
Customers agree not to make knowingly false or misleading statements intended to harm the reputation of GameSnap.
This includes publishing defamatory or libelous statements regarding the Service.
This provision does not restrict legitimate criticism or honest feedback.
24. Taxes and Regulatory Compliance
Customers are responsible for determining, collecting, reporting, and remitting all applicable taxes related to their business transactions.
GameSnap is not responsible for tax compliance failures.
25. Limitation of Liability
To the maximum extent permitted by law, GameSnap shall not be liable for:
Indirect or consequential damages
Loss of revenue or profits
Data loss
Third-party service failures.
GameSnap’s total liability shall not exceed the subscription fees paid during the previous twelve (12) months.
26. Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.
27. Contact
For questions regarding these Terms, contact:
GameSnap POS 343 W Main St.
Havelock, NC United States
hello@gamesnap.io
