Repair work runs smoothly when every device has a clear record from the moment it comes in. Here’s a simple workflow that keeps the bench and the counter on the same page — and keeps customers from calling to ask if their device is ready.
Check it in properly
Record the device, the issue, and the customer’s contact details at intake, and capture a digital signature on your repair terms. Clear terms up front prevent disagreements later.
Device model and serial number, if available
The reported issue in the customer’s words
Accessories left with the device
Job photos of the device’s condition and everything dropped off with it
Signed repair terms
Diagnose and quote before you start
Build a billing estimate and get the customer’s approval before work begins. It avoids surprises at pickup and protects your bench time.
Track parts and costs on the ticket
Attach parts to the repair ticket as you use them. Costs stay accurate, and your parts inventory stays up to date without a separate spreadsheet.
Keep the customer updated
Automated text updates and a self-service status portal mean fewer “is it done yet?” calls. When the repair is ready, the customer knows — and when they pick it up, you take payment at the same register you sell from.
Save the service history
Every completed job becomes part of the device’s history, so if it comes back next year you’ll know exactly what was done.
Which plans include repairs?
The in-store repair program is included in Standard and Pro.
